Cashier Questions

• Is it safe for me to use my credit card at TaiwanCasino.com ?
• I am trying to deposit funds into my TaiwanCasino.com account via credit card, however I keep getting denied. What do I do?
• Are any of your deposit methods free to deposit with?
• Does TaiwanCasino.com support anything other than FirePay, NETeller, Visa, MasterCard or Bank Draft as a deposit method?
• How do I cash in my winnings?
• Can I cash out my chips while I’m at a table?
• I just cashed in my winnings. How long will it take?
• I just bought some chips with my credit card. How long before I receive them?
• Why is my Payout still pending?

Q. Is it safe for me to use my credit card at TaiwanCasino.com?
A. Yes, please be assured that we have taken many steps to ensure the security of our players. All information regarding your purchase is encrypted with a 128-bit SSL encryption algorithm. This simply means your transactions are always safe and secure.

Q. I am trying to deposit funds into my TaiwanCasino.com account via credit card, however I keep getting denied. What do I do?
A. Some banks see this as a “Gaming Purchase” and may have policies against approving such transactions. You may need to contact your issuing bank regarding this matter. A way around this would be to deposit into a NETeller, Citadel or FirePay account.

Q. Are any of your deposit methods free to deposit with?
A. Yes! If you deposit with NETeller, Citadel or Firepay you will not be subjected to any form of depositing fee.

Q. Does TaiwanCasino.com support anything other than FirePay, NETeller, Visa, MasterCard or Bank Draft as a deposit method?
A. At this time TaiwanCasino.com does not accept any other forms of payment.

Q. How do I cash in my winnings?
A. To request a Payout, click on the “Cashier” menu option from the game lobby. Then click on “Go to Cashier”, then select the “Request a Payout” option. From this screen you will be able to enter the withdrawal amount and method.

Q. Can I cash out my chips while I’m at a table?
A. No, you must leave the table before proceeding to the Cashier.

Q. I just cashed in my winnings. How long will it take?
A. Withdrawing through NETeller or Firepay takes between 24 and 48 hours. Bank Drafts take between 3 and 6 weeks to complete.

Q. I just bought some chips with my credit card. How long before I receive them?
A. NETeller, Citadel, FirePay, InstaCASH and Credit Card transactions will place chips into your account immediately. If they are not immediately deposited into your account an error has occurred and you will need to try again or send an email to Customer Support at Support@TaiwanCasino.com. Bank Draft deposits take between 7 and 10 days to go through, once the draft has been received.

Q. Why is my Payout still pending?
A. When your payout has been marked as Pending it means that it is currently being viewed by the Cashier, or it may be under investigation. As sometimes questions arise, please remain patient. If your payout has been pending for more than 7 Business days please email the Cashier.

If you need anymore information on how to Deposit or Withdraw money into your account please visit our Cashier section of the website. Click here to go to the Cashier Section.

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