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Getting
Started
Q. How do I start playing at TaiwanCasino.com?
A. Please begin by downloading the software off our web site
by clicking on the download button. On the commencement of the download
you will be prompted to either “Save or Open” the program.
If you choose to Save it, Save it on the desktop so it may be easily
located. If you decide to Open the download, the installation process
will begin upon completion of the download. If you have decided to
Save the program to the desktop, after finishing downloading run the
program to begin installation. If you encounter any problems during
the download or installation process please contact Customer Support
immediately by clicking on the Live Help button or by sending an email
to Support@TaiwanCasino.com.
Q. I have finished the installation, now
how to do I get to the games?
A. Once you have completed the installation, the software
will need to upgrade to the most current version. This process will
take place immediately upon completion of the installation. Please
make sure that you do not stop this upgrade process at anytime, as
doing so will result in a corruption of the software and will require
you to uninstall the program and then reinstall. Once you have upgraded
the software you will be brought to the lobby with a list of the games.
Q. I submitted my registration but I didn’t
get a confirmation email. Does that mean I can’t start playing?
A. No, the confirmation email is simply to verify your account, this
is needed in order to start playing with real money, but to start your
play you can go to the play tables to practice before you get the confirmation.
Once you receive your confirmation email and click on the link, it
means your account has been successfully verified and you are cleared
to proceed with real money transactions.
If you do not receive an email confirming your registration confirmation
within 15 minutes, please click on the Live Help button to be connected
with a Customer Support Representative or if you wish to send an email,
send it to Support@TaiwanCasino.com.
If you are sending an email, please provide a brief description of
the nature of your problem. TaiwanCasino.com works vigorously to resolve
all customer issues and concerns in a timely manner.
Q. I have registered for my account but I
cannot login.
A. There are several possible reasons that you cannot login.
The first possible reason is that it may be possible you are entering
your password incorrectly, passwords are case sensitive. That means
if you originally entered your password with capitals you must re-enter
it with capitals. The second possible reason you may not be able to
login is because you are using an incorrect user name. Please make
sure that you are using the exact user name you provided when you registered.
If you are still having troubles, and none of the above tips help,
please click on the Live Help button and you will be immediately connected
with a Customer Support Representative, or you wish to send an email
please send an email to Support@TaiwanCasino.com
Q. Can I create an account on this computer
for my mother/brother/spouse?
A. Yes, but for your security, TaiwanCasino.com’s software
has security built into it, so that after you have registered a maximum
of three accounts for separate individuals within a household, you
will not be allowed to register another account on that same computer.
Q: How can I change my account Sign in Name?
A. Unfortunately TaiwanCasino.com does not allow users to change
their sign in names. Due to security reasons this feature is not available.
However, under special circumstances such as you have used your real
name as your sign in, or you are being harassed by other players, please
send an email to Support@TaiwanCasino.com we
will consider your request to change your Sign in Name.
Q. OH NO! My friend found out my password!
How can I change it?
A. You are able to change your password from the game lobby
by clicking on “Options”, then “Change Personal Information”.
Your default web browser will then open. Once there you will be asked
to provide your existing Password and your desired new Password.
Return to Frequently Asked Questions
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GETTING
STARTED 
